Shipping policy

Order Processing

In-stock orders (excluding made-to-order products) are processed within 3–5 business days after your order confirmation email is sent. Business days exclude weekends and holidays. This is processing time before shipment; delivery time is additional. You will receive another notification when your order has shipped. 

Made-to-order products are processed within 2-4 weeks, depending on the product.  Processing time is outlined on the product description page for each item.  You will receive a notification when your order has shipped.

All packages will include tracking.  Once scanned by the respective carrier, we are no longer responsible for it.  It's important that the shipping address is accurate when checking out. 

Missing Packages: If your package is missing or tracking shows delivery but you have not received it, please contact the shop first at stacie@threadtheneedlestitchery.com or call (423) 525-8602. Include your order number and a brief description of the issue. We will help you check tracking and guide you through the carrier’s claim process. We are not responsible for missing packages and do not issue refunds for missing packages; a claim must be filed with the appropriate carrier.

Damaged Packages: If your package arrives damaged, please contact the shop first at stacie@threadtheneedlestitchery.com or call (423) 525-8602. We are not responsible for damage during shipping, but we will help you with the carrier claim process. Please follow these steps:

  • Take clear photos of the damaged package and any damaged items. Keep the packaging and contents for the carrier claim.
  • Email your order number, photos, and details of the damage or missing items to stacie@threadtheneedlestitchery.com.
  • We will file a claim with the respective carrier.
  • If claim is approved we will replace the missing items at no additional charge, if available. If the item is one of a kind or no longer available a refund will be issued.
  • If the claim is denied, we will not be able to refund or replace.
  • Note claims may take 6-8 weeks to be processed.

Domestic Shipping Rates

Standard Shipping: USPS Ground Advantage is our default standard shipping service.

U.S. orders with a merchandise subtotal of $75 or more before taxes and shipping qualify for free standard shipping.  Shipping charges for your order will be calculated and displayed at checkout.  

International Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Thread the Needle Stitchery LLC is not responsible for these charges if they are applied and are your responsibility as the customer.